Notice to all international students tr
What is my OSHC Provider Doing in Response to COVID-19?
If you’re currently an international student in Australia, you’re probably wondering how your OSHC provider is covering you during the COVID-19 pandemic. If you have questions regarding your cover, the best thing to do is contact your provider directly.
Private health insurance may cover hospital treatment or some out of hospital allied health treatments. In the case of hospital treatment, doctors and hospitals determine who receives treatment, the treatment they receive, and the timing of the treatment. It is not determined by the government or insurers. The private health insurance status of a patient who is affected by coronavirus will not determine their treatment.
OSHC providers have confirmed that students are covered for COVID-19 related illnesses, principally “Lung and chest”, “Kidney and bladder” and “Dialysis for chronic kidney failure” clinical categories. Where the treatment is for a pre-existing condition, waiting periods will apply but, will not apply in the case of “emergency treatment”.
Here is an outline of the information Australia’s OSHC providers have released in regards to COVID-19.
Refer to the ahm OSHC website for its latest COVID-19 response. Students under this provider are encouraged to contact ahm directly for information.
- Call from within Australia – 134 148
- Call from outside of Australia – +61 3 9862 1095
- Email – email@example.com
Allianz Global Assistance
Allianz Global Assistance has issued an extensive COVID-19 information sheet for international students who have Allianz Global Assistance cover – it is available here. This includes detailed information on what to do if you need to change the dates of your OSHC.
Does Allianz Global Assistance provide cover for COVID-19?
Cover is available to AGA OSHC policyholders for medical services provided in hospital and out of hospital, including PBS prescription medicines and emergency treatment*. *Limits, exclusions and terms and conditions apply. Please note that waiting periods may apply for treatment for pre-existing conditions. Students can contact us to discuss their individual case or read the OSHC policy wording for further details.
(Source: Allianz Global Assistance)
- General enquiries within Australia – 13 67 42
- Claims – 1800 651 349
- Email – firstname.lastname@example.org
- Phone (from overseas) – +61 7 3305 8841
BUPA Australia has released some information regarding its cover and answers a few general COVID-19 FAQs here. For more information, international students are advised to contact BUPA Australia directly.
Does BUPA Australia provide cover for COVID-19?
For our health insurance customers if you‘re admitted to hospital as a private patient due to COVID-19, treatment is likely to fall under the Lung and Chest category, which is included on our Gold, Silver Plus and Bronze Plus hospital products, and on our Overseas Visitor and Overseas Student covers. Our Overseas Visitors and Overseas Student products also include benefits for GP visits.
(Source: BUPA Australia)
- General Enquiries – 13 41 35
- Overseas student enquiries (within Australia) – 1800 888 942
- Overseas student enquiries (outside Australia) – +61 3 9937 4223
- 24-hour International Student Advice Line in over 180 languages – 1300 884 235
CBHS International Health
CBHS International Health has a dedicated webpage with important information for international students who have taken out CBHS International Health OSHC – it can be viewed here. This includes detailed information on what to do if you need to change the dates of your OSHC and whether you will incur out-of-pocket expenses if you need to be tested for COVID-19.
Does CBHS International Health provide cover for COVID-19?
If you think you have symptoms for COVID-19 a doctor will determine if you should be tested. If it is confirmed that you have COVID-19 it is important that you follow the doctor’s advice. If the doctor recommends hospitalisation you will be covered for the admission and treatment as per your policy.
(Source: CBHS International Health)
- Overseas Student Health Cover enquiries (within Australia) – 1300 174 538
- Overseas Student Health Cover enquiries (outside Australia) – +61 2 8604 3537
- Email – email@example.com
Medibank Private provides details on its website regarding COVID-19 and the virus’s direct relation to OSHC. Students under this provider are encouraged to contact Medibank Private directly for information.
- Student Health and Support Line – 1800 887 283
- General enquiries (within Australia) – 134 148
- General enquiries (outside Australia) – +613 9862 1095
- Email – firstname.lastname@example.org
nib has a dedicated webpage with important information for international students who have taken out nib OSHC – it can be viewed here. This includes detailed information on how to cancel your cover if you are unable to enter Australia and whether you will be covered if you have to go to hospital.
- Overseas Student Health Cover enquiries li>– 1800 775 204
- Email – email@example.com
avelling to Australia
On 20 July the Australian Government announced a number of changes to student visa arrangements to support international students.
The changes are:
- The Government will recommence granting student visas in all locations lodged outside Australia. This means when borders re-open, students will already have visas and be able to make arrangements to travel.
- Eligibility requirements for a post-study work visa (Temporary Graduate visa (subclass 485) will be relaxed for applicants who are enrolled with an Australian education provider and have been impacted by COVID-19 and associated travel restrictions. Under these arrangements:
- Existing and new student visa holders who undertake online study outside Australia because of COVID 19 will be able to count this towards the Australian Study Requirement.
- Eligible graduates affected by travel restrictions will also be able to apply for and be granted a Temporary Graduate (subclass 485) visa outside Australia.
- Additional time will be given for applicants to provide English language results where COVID-19 has disrupted access to these services. Additional time will also be provided to undertake biometric collection and health checks where COVID-19 has disrupted access to services
Australia prides itself on being a welcoming nation with a world-class education system and some of the lowest rates of COVID-19 in the world. These changes will help give international students confidence in their visa arrangements so that they can make plans to study in Australia when it is safe to do so.
We are here to help you make informed decisions about studying and living in Australia. No matter where you are in Australia or around the world, we are all #InThisTogether.
We encourage international students to visit the Department of Home Affairs website for visa updates and http://australia.gov.au for the latest news, updates and advice from government agencies across Australia (English and in-language).
If you are leaving, staying or coming to Australia and want information on your visa and travel restrictions:
1. Visit the Department of Home Affairs website for updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak
2. If you still have questions, visit here for contact information if you’re in Australia, here if calling from Americas, Europe, South Korea or Japan or check the contact list of locations for other Home Affairs overseas offices.
The Smartraveller website contains information about:
- What to do if you are considering travelling to any destination with detected cases of the novel coronavirus.
- What to do while you are away.
- What to do if returning from a destination and you feel unwell.
- What to do if returning from a destination with reported cases.